Terms

About these terms

Alrmo is a trading name of AEY Vision Limited, a company registered in England and Wales under number 17224921, whose registered office is at 25 Pierston Avenue, Blackpool, FY2 9UT (“we”, “us”). These terms are the agreement between us and the business or organisation that uses Alrmo (“you”). They cover alrmo.com and the Alrmo mobile app and every application, API and service we provide under the Alrmo name (the “Service”).

You accept these terms when you create an account, sign in or use the Service, whichever happens first. If you accept them for an organisation, you confirm that you have authority to bind it, and “you” means that organisation. If you do not accept them, do not use the Service.

The Service is for business use. By accepting these terms you confirm you are acting for the purposes of your trade, business or profession, and not as a consumer.

Monitoring

Alrmo helps people watch sites. It is not an emergency service, and it does not guarantee that any event will be detected, notified or acted on. Detection depends on cameras, networks, power, lighting and the settings you choose, and can miss events or raise false alarms. Keep the other security measures, insurance and response arrangements your sites need.

Where a monitoring centre or installer provides Alrmo to you, it decides how your sites are monitored and is responsible for that monitoring and for its response to alarms. If you are a monitoring centre or installer providing Alrmo to your own customers, you are responsible for them, and must bind them to terms that protect us at least as well as these.

Calls placed or answered in the app are recorded, and the app says so on every call. You are responsible for having the lawful basis and giving the notices needed for the cameras and the calls on your sites.

The Service

Alrmo analyses video from your cameras, raises alarms and events from it, and gives monitoring centres, installers and their customers the tools to see and act on them.

We keep improving the Service and may change, add or remove features. If a change materially reduces what a paid plan provides, we will tell you in reasonable time before it takes effect.

Parts of the Service use automated analysis and machine learning, and what they produce can be incomplete or wrong. You are responsible for checking it before you rely on it, and for the decisions you make with it. The Service does not give legal, medical, financial or other professional advice.

Your account

Give us accurate details, keep your sign-in details secure, and tell us promptly at hello@alrmo.co.uk if you think someone has used your account without permission. You are responsible for what is done through your account, and for making sure the people you invite to it follow these terms.

Using the Service

You must not, and must not help or allow anyone else to:

• use the Service unlawfully, fraudulently or in a way that infringes anyone’s rights, including their privacy;
• upload malicious code, or material you do not have the right to use;
• probe or test the Service’s security, get round any security measure or usage limit, or access it other than through the interfaces we provide;
• copy, frame, resell, sublicense or otherwise make the Service available to anyone else, except as the Service itself allows;
• decompile, disassemble or reverse engineer the Service, except where the law allows it despite this restriction;
• scrape or bulk-extract the Service, its models or its output, or use its output to train or tune a machine-learning model;
• use the Service, its documentation or its output to design, build, train or improve a product or service that competes with it;
• publish benchmarks or comparisons of the Service without our written consent; or
• use the Service in a way that could damage it, or disrupt anyone else’s use of it.

These restrictions continue after your account closes. Those on competing products and on the Service’s output apply for twelve months after it closes, and only to what you learned from the Service or received from it that was not already public. We may suspend access straight away if we reasonably believe this section has been broken.

Your content

You keep ownership of the data, files and footage you put into the Service (“Your Content”). You give us a non-exclusive, royalty-free licence to host, copy, process, transmit and display Your Content as needed to provide, secure and support the Service for you, and as the law requires.

You are responsible for Your Content: for having the right to use it, for having a lawful basis for any personal data in it, and for giving the people in it any notice the law requires.

We may collect information about how the Service is used and how it performs, and use it to run, secure and improve the Service, provided it does not identify you or any individual.

Our intellectual property

We and our licensors own the Service and everything in it: the software, models, documentation, designs, names and logos, and all improvements to them. While you have an account and are paying any fees due, we give you a non-exclusive, non-transferable right to use the Service for your own business purposes under these terms. No other rights pass to you.

If you send us ideas or feedback, we may use them freely and without owing you anything.

Fees and payment

Fees are those shown on our pricing page or at checkout when you buy, or in an order we have agreed with you. They exclude VAT unless we say otherwise. Payments are taken by our payment processor, Stripe.

Subscriptions renew automatically at the end of each period until you cancel, and cancelling takes effect at the end of the period you have paid for. If a free trial takes your card, the paid plan starts when the trial ends unless you cancel first.

Unless these terms or the law say otherwise, fees are not refundable, including for part periods and unused allowances.

We may change our prices. For a subscription you already have, we will give you at least 30 days’ notice, and the new price will apply from your next renewal after that.

If a payment fails or is overdue, we may suspend the Service until it is paid, and charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Data protection

We are the controller of the personal data we hold to run your account, such as your name, email address and billing details. Our privacy notice at alrmo.com/privacy explains how we handle it.

For personal data in Your Content, you are the controller and we are your processor. As your processor we will:

• process it only on your documented instructions — these terms and your use of the Service — unless the law requires otherwise, in which case we will tell you if the law allows;
• make sure the people who process it are bound by confidentiality;
• keep it secure with appropriate technical and organisational measures;
• use other processors only with your general authorisation, which you give by accepting these terms, on terms that protect the data as these do. We will tell you of any new one on request or before we add it, and you may object on reasonable grounds;
• help you, taking into account what we know, to answer requests from the people it concerns, and with security, breach notification and data protection impact assessments;
• tell you without undue delay after we become aware of a personal data breach affecting it;
• delete it when your account closes, or return it first if you ask while the account is open, unless the law requires us to keep it;
• give you the information you reasonably need to show that these obligations are met, and allow audits on reasonable notice, at your cost and no more than once a year; and
• transfer it outside the UK only with the safeguards UK data protection law requires.

If your organisation needs a separate signed data processing agreement, email hello@alrmo.co.uk.

Confidentiality

Each of us will keep confidential the non-public information the other shares under these terms, use it only for these terms, and share it only with people who need it and are bound to keep it confidential. The non-public workings of the Service — its features before release, its pricing arrangements, its performance and how it works — are our confidential information. This does not apply to information that is or becomes public other than through a breach, that the recipient already had or develops independently, or that the law requires to be disclosed.

Other services

The Service can connect to services run by other companies, such as sign-in with Google or Microsoft, payment by Stripe, or integrations you choose to switch on. Their own terms apply to them, and we are not responsible for them.

Our commitments

We will provide the Service with reasonable skill and care. Beyond that, and so far as the law allows, the Service is provided as it is and as available, and all terms implied by law are excluded. We do not promise that the Service will be uninterrupted or error-free, that its output will be accurate or complete, or that it will meet your particular requirements or legal obligations.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited.

Subject to that, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for loss of profit, revenue, business, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss.

Subject to that, our total liability arising out of or in connection with these terms in any twelve months is limited to the greater of the fees you paid us for the Service in the twelve months before the event giving rise to the claim, and £100.

You will compensate us for claims, losses and reasonable costs (including legal fees) that arise from Your Content, from your use of the Service in breach of these terms or the law, or from a claim by anyone whose personal data or image is in Your Content.

Suspension and ending

You may stop using the Service and close your account at any time.

We may suspend or end your access straight away if you materially breach these terms, if fees are unpaid, if you become insolvent, or if the law requires it. We may also end these terms for any reason with 30 days’ notice, in which case we will refund any fees you have paid for the time after the end.

When these terms end, your right to use the Service ends. We may delete Your Content 30 days afterwards, so export anything you need before then. The sections on using the Service, your content, our intellectual property, confidentiality, liability and general terms continue to apply.

Changes to these terms

We may update these terms. We will publish the new version here with a new date and, for a change that materially affects you, tell you by email or in the Service at least 14 days before it applies. If you keep using the Service after that, you accept the new terms. If you do not accept them, stop using the Service and close your account before they apply.

General

These terms, together with the prices and any order or signed agreement between us, are the whole agreement between us about the Service. Where a signed agreement conflicts with these terms, the signed agreement wins.

You may not transfer your rights under these terms without our written consent. We may transfer ours to a group company or to anyone who takes over the Service.

We are not responsible for a delay or failure caused by events beyond our reasonable control.

If a court finds any part of these terms unenforceable, that part applies with the smallest change needed to make it enforceable, and the rest of the terms is unaffected. If we do not enforce a right straight away, we can still enforce it later.

Because a breach of the sections on using the Service, our intellectual property or confidentiality could harm us in ways money cannot put right, we may ask a court for an injunction as well as any other remedy.

Nothing in these terms creates a partnership or agency. Nobody else has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

We will send you notices at your account’s email address. Send yours to hello@alrmo.co.uk.

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.